Terms And Conditions
Welcome to Carpet Studio. We kindly ask you to read these Terms of Service carefully before using our website or placing an order for any of our products or services. By accessing our website, browsing our carpet collections, or completing a purchase, you agree to be fully bound by the terms outlined on this page. These terms are designed to ensure a transparent, fair, and smooth experience for every customer. If you do not agree with any part of these Terms of Service, we respectfully ask that you refrain from using our website or services.
1. Use of Website
Carpet Studio’s website is intended for personal, non-commercial use by customers seeking to explore or purchase carpets, rugs, and related home décor products in Dubai and the UAE. You agree to use this website only for lawful purposes and in full compliance with all applicable laws and regulations of the United Arab Emirates. Any attempt to disrupt, or misuse the website, its servers, or its content is strictly prohibited and may result in legal action. We reserve the right to restrict or terminate access to any user who violates these usage terms. All information published on this website is for general guidance and is subject to updates or corrections without prior notice.
2. Products & Services
Carpet Studio offers an extensive collection of carpets, rugs, runners, custom-made floor coverings, and related décor accessories to suit residential and commercial spaces across Dubai. While we strive to present our products as accurately as possible, please note that colors, textures, pile heights, and finishes may appear slightly different on screen compared to the actual product due to monitor settings, photography lighting, or natural variations in materials and dye batches. Product descriptions, prices, and availability are subject to change at any time without prior notice, and we recommend confirming details with our team before placing large or custom orders. Unless our professional measurement service is requested, it remains the customer’s responsibility to ensure that selected carpets are suitable for their intended space. We are committed to offering high-quality products and will always work with our customers to address any genuine concerns.
3. Orders & Payments
All orders placed through Carpet Studio are subject to confirmation, stock availability, and successful payment processing before they are accepted and dispatched. We reserve the right to refuse, cancel, or limit any order in cases of suspected fraud, incorrect pricing, insufficient stock, or inaccurate customer information. Full payment is required before order processing, production, or delivery, and no order will be fulfilled until payment has been successfully received and verified. All prices displayed on our website are listed in AED (United Arab Emirates Dirhams) unless explicitly stated otherwise. Carpet Studio uses secure and trusted payment channels to protect your financial information at all times.
4. Custom & Made-to-Order Carpets
Carpet Studio specializes in bespoke and custom-made carpets crafted to your exact size, color, design, and material specifications. Once a custom order has been confirmed and production has commenced, we are unable to accept cancellations, changes, or refund requests, as the carpet has been specifically manufactured to your requirements. We strongly encourage all customers to review their selected measurements, design choices, and fabric preferences carefully before confirming any custom order. Exceptions to this policy are only made in cases where a manufacturing defect or significant workmanship issue is identified upon delivery. Our team is always available before order confirmation to assist you in making the right choices with complete confidence.
5. Delivery & Installation
Carpet Studio provides professional delivery and installation services across Dubai and surrounding areas, as agreed upon at the time of your order. Estimated delivery timelines are provided in good faith but may be subject to change due to factors such as material availability, customization complexity, or logistical circumstances beyond our control. We are not liable for delays caused by supplier issues, weather conditions, building access restrictions, or other external factors outside our reasonable control. Our installation team is trained to handle all types of carpets with care and professionalism. Customers are requested to ensure that the installation area is accessible, cleared, and prepared before our team’s scheduled visit to avoid any delays.
6. Returns & Refunds
Carpet Studio is committed to customer satisfaction, and our returns and refund process is governed by the detailed conditions outlined in our Refund and Returns Policy page. We strongly encourage all customers to read this policy thoroughly before placing any order, as return eligibility may vary depending on the product type, whether the carpet is a standard or custom item, and the reason for the return request. In general, returns are accepted within the specified timeframe for standard products that are unused, undamaged, and in their original condition. Custom-made carpets are non-refundable except in cases of verified manufacturing defects. For any return or refund inquiries, please contact our customer service team promptly so we can assist you in the most appropriate manner.
7. Intellectual Property
All content published on the Carpet Studio website — including but not limited to text, photographs, product images, logos, branding, graphics, layout designs, and trademarks — is the exclusive property of Carpet Studio or its licensed content providers. No part of this website may be copied, reproduced, distributed, uploaded, or used in any form without obtaining prior written permission from Carpet Studio. Unauthorized use of our intellectual property, including our brand name, visuals, or product descriptions, will be considered a violation of copyright and trademark laws and may result in legal proceedings. We take the protection of our brand and content seriously and actively monitor for misuse across digital platforms.
8. Limitation of Liability
While Carpet Studio takes every reasonable step to provide accurate information, high-quality products, and reliable services, we cannot be held liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services. Our maximum liability in any dispute shall not exceed the total amount paid by the customer for the specific product or service in question. It is the customer’s responsibility to ensure proper use, care, cleaning, and maintenance of purchased carpets in accordance with the care instructions provided, unless our team is handling installation or maintenance directly. We disclaim all liability arising from improper use, unsuitable environmental conditions, or failure to follow recommended care guidelines.
9. Privacy
Carpet Studio respects your privacy and is fully committed to protecting the personal information you share with us when browsing our website or placing an order. We collect, store, and use your personal data solely for the purpose of processing orders, providing customer support, and improving your shopping experience. Your information is never sold, shared, or disclosed to third parties without your consent, except where required by law or necessary to fulfill your order. Please review our dedicated Privacy Policy page for a complete and detailed explanation of how we handle your data, your rights as a customer, and the security measures we have in place. By using our website, you consent to the data practices described in our Privacy Policy.
10. Governing Law
These Terms of Service are governed by and shall be interpreted in full accordance with the laws of the United Arab Emirates. Any disputes, claims, or legal matters arising from the use of the Carpet Studio website, products, or services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE. Customers are encouraged to first contact our support team to resolve any concerns amicably before pursuing formal legal channels. We believe that most issues can be resolved through open communication and a commitment to fairness. Carpet Studio is dedicated to operating with transparency and in full compliance with UAE consumer protection regulations.
11. Changes to These Terms
Carpet Studio reserves the right to review, update, or modify these Terms of Service at any time without prior notice, in response to changes in business practices, applicable laws, or service offerings. Any revisions will be posted on this page with immediate effect, and the most current version will always be available for your reference. Your continued use of the website after any updates have been published will be considered as your acceptance of the revised terms. We encourage you to revisit this page periodically to stay informed of any changes. If you have concerns about any updates to these terms, please reach out to our team before continuing to use our services.
12. Contact Information
If you have any questions, require clarification on any part of these Terms of Service, or wish to speak with our team about a specific concern, we are always happy to help. You can reach Carpet Studio through the following contact details:
Phone: +971-581758289
Email: info@carpetstudio.ae
Address: 4th St – Al Quoz – Al Quoz 1 – Dubai – United Arab Emirates
Website: www.carpetstudio.ae