Privacy Policy

At Carpet Studio, your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase any product from our premium carpet collection in Dubai. We are committed to ensuring that your data is handled with the highest level of care, transparency, and security.

1. Information We Collect

When you interact with Carpet Studio, we may collect the following types of information:

1. Personal Information: This includes your full name, email address, phone number, and delivery address. We collect this information to process your orders, communicate with you about your purchases, provide delivery updates, and respond to any inquiries you may have regarding our carpet products and services in Dubai.
2. Account Information: If you choose to create an account on our website, we collect your login credentials, including your username and password. This allows you to securely access your account, track your orders, save your preferences, manage your wishlist, and update your profile details at any time.
3. Payment Information: We collect payment details, including credit or debit card information, through highly secure and trusted third-party payment gateways. This information is used solely for the purpose of processing your transactions and ensuring safe, reliable payments. Please note that Carpet Studio never stores your full payment details on our servers.
4. Browsing Data: We automatically collect certain technical information about your interactions with our website. This may include your IP address, device type and model, browser type, pages visited, time spent on each page, and overall browsing behavior on our site. This data helps us improve website performance, enhance functionality, and personalize your shopping experience.
5. Customer Feedback: We may also collect feedback you share through product reviews, customer satisfaction surveys, or direct inquiries via email or phone. This valuable information helps us continuously improve our carpet products, customer service, and overall shopping experience at Carpet Studio.

2. How We Use Your Information

At Carpet Studio, we are committed to using the information we collect in a responsible, transparent, and lawful manner. Here is how your information is used:

1. Process Orders and Deliver Carpets Efficiently: We use your personal and payment information to accurately process your carpet orders, coordinate shipping and installation arrangements, and ensure timely delivery to your home, office, or commercial space anywhere in Dubai.
2. Respond to Inquiries and Provide Customer Support: Your contact details allow our team to promptly respond to your questions, resolve any concerns, and provide expert guidance on choosing the right carpet for your space — whether it’s a luxury villa, apartment, hotel, or retail outlet.
3. Send Updates About Promotions, New Arrivals, or Offers: With your consent, we may send you emails, SMS messages, or push notifications about seasonal sales, exclusive discounts, new carpet arrivals, or special offers tailored to your interests and preferences.
4. Improve Website, Services, and Customer Experience: We analyze browsing data and customer feedback to enhance website functionality, provide relevant product recommendations, optimize our catalog, and continuously improve the overall experience for every visitor to our site.
5. Prevent Fraud and Ensure Secure Transactions: We use your information to verify orders, detect suspicious or unauthorized activity, and safeguard both your account and our platform against fraudulent transactions.

We do not sell, rent, or trade your personal information to any third parties under any circumstances.

3. Sharing Your Information

Carpet Studio values your trust and only shares your information in the following limited and controlled circumstances:

1. Trusted Service Providers: We may share your information with carefully selected third-party service providers who assist us in operating our business. This includes payment processors, logistics and delivery partners, carpet installation teams, and IT service providers. All such providers are bound by strict confidentiality agreements.
2. Legal Authorities: In certain circumstances, we may be required to disclose your personal information to government authorities, law enforcement agencies, or legal bodies if mandated by applicable law, regulation, or legal process in Dubai or elsewhere in the UAE.
3. Business Partners: With your explicit prior consent, we may share limited information with trusted business partners to offer you co-branded promotions, exclusive deals, or collaborative services related to home décor, interior design, or flooring solutions.

We ensure that all third parties we work with adhere to strict data confidentiality and protection standards in line with UAE data protection regulations.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to deliver a better and more personalized experience. Here is how we use them:

1. Enhance Website Functionality and User Experience: Cookies help our website remember your preferences, such as your selected language, login status, and recently viewed carpet products. This ensures a smoother and more convenient browsing experience each time you visit Carpet Studio.
2. Analyze Website Traffic and Browsing Behavior: We use analytics tools and cookies to understand how visitors interact with our website — including which pages are most visited, how long users spend on each page, and what devices they use. This data allows us to optimize site performance, improve navigation, and identify opportunities to better serve our customers.
3. Personalize Content and Offers Based on Your Preferences: Cookies enable us to display content, product recommendations, and promotional offers that align with your browsing history and interests. For example, if you frequently browse our handmade Persian carpets or custom-cut rugs, we can highlight similar products or related discounts that may be relevant to you.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may impact some features and functionality of our website.

5. Data Security

At Carpet Studio, we take the security of your personal data very seriously and have implemented robust measures to protect it:

• All personal and payment information transmitted through our website is encrypted using industry-standard SSL (Secure Socket Layer) protocols.
• Access to personal data within our organization is strictly limited to authorized personnel only, who are trained in data handling and confidentiality.
• We regularly review, monitor, and update our security infrastructure to prevent unauthorized access, data breaches, or misuse of your information.
• Our payment processing systems comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

While we make every effort to protect your data, please be aware that no method of online data transmission is completely 100% secure. We encourage you to keep your account credentials confidential and contact us immediately if you suspect any unauthorized activity.

6. Your Rights

As a valued customer of Carpet Studio, you have the following rights regarding your personal data:

• Access and Correction: You have the right to request access to the personal information we hold about you and to have any inaccurate or outdated information corrected.
• Data Deletion: You may request the deletion of your personal data from our systems, subject to any legal, contractual, or regulatory obligations that may require us to retain certain records.
• Marketing Opt-Out: You have the right to opt out of receiving marketing emails, promotional messages, or newsletters from us at any time, either by clicking the “unsubscribe” link in our emails or by contacting us directly.
• Data Processing Concerns: If you have any concerns about how your data is being collected, stored, or used, you have the right to raise these concerns with our team and request a prompt review.

To exercise any of your rights, please contact us using the details provided at the bottom of this page.

7. Third-Party Links

Our website may occasionally contain links to third-party websites for complementary products, interior design inspiration, or informational resources. Please be aware that Carpet Studio is not responsible for the privacy practices, content, or data security measures of these external websites. We strongly encourage you to carefully review the privacy policies of any third-party website before sharing your personal information with them.

8. Children’s Privacy

The Carpet Studio website is intended for use by adults only and is not directed at children under the age of 13. We do not knowingly collect, store, or process personal information from children. If we become aware that personal data has been inadvertently collected from a child under the age of 13, we will take immediate steps to permanently delete such information from our systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we offer, or to comply with new legal and regulatory requirements in the UAE. Any updates or revisions will be promptly published on this page along with the most recent revision date. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way we handle your personal data, please do not hesitate to get in touch with our team. We are here to help.

Carpet Studio

• 📞 Phone: +971-581758289
• 📧 Email: info@carpetstudio.ae
• 📍 Address: 4th St – Al Quoz – Al Quoz 1 – Dubai – United Arab Emirates
• 🌐 Website: www.carpetstudio.ae